The Curve is handcrafted with Stone and is fragile. With your accidental warranty, you'll receive up to one free replacement for any accidental chips or damages. Simply email us a photo of the damage and we'll have it replaced immediately!
Q: Why do you not offer free shipping for all orders in Canada?
A: Canada Post is notoriously expensive due to unions, population size and things out of our control. For this reason, we need to charge shipping. In fact, we cover a large portion of the Canadian shipping costs to alleviate the burden on our Canadian customers.
Q: How long will it be before I receive my order?
A: For Canada Post Expedited Parcel, please allow 1 day for processing and 5-7 business days for shipping. For Canada Post Xpresspost and Canada Post Priority, please allow 1 day for processing and 1-3 business days for shipping. Canada post only offers business day parcel pick up, therefore any orders placed on the weekend will be processed on Monday. If Monday falls on a public holiday, then it will be processed on Tuesday.
Q: Will my Canadian Order have duties and Taxes?
A: No, we ship from Canada so you will not have any additional charges after your checkout.
Q: Why is my order taking longer than quoted at checkout?
A: Unfortunately, we have no control over the delivery time that is quoted at checkout once it is in the hands of Canada Post. We have seen shipping delays during peak time such as holidays as well as during the Covid 19 Pandemic. We will always do our best to work with Canada Post and yourself to ensure a successful timely delivery.